Advanced Communication Console is an integrated, IP-based dispatch solution that combines state-of-the art technology with a functional design that is driven by customer feedback. It provides the advanced features and functionality organizations need to control complex operations efficiently, accurately and reliably. Our solution is also highly customizable and can be tailored to your specific business requirements.
Flexible
End-to-end digital architecture integrates voice (radio and telephone), data, paging and video transmitted over a LAN or a Web browser to provide unmatched flexibility and ease of use. Operating on a local-area or wide-area backbone, a single switch can support large-capacity, region-wide or country-wide dispatch systems.
Highly interoperable with radio
High degree of interoperability supports communications across a wide spectrum of radio bands and dissimilar communications interfaces, including DMR, OpenSky®, TETRA, EDACS®, SMARTNET®, SmartZone®, MPT 1327 and LTR®. This ensures that agencies with diverse radio equipment can communicate.
Full-featured, easy-to-integrate telephony package
We offer a feature-rich telephony communications package. This includes functionality that integrates with standard analog subscriber and exchange ports as well as ETSI ISDN and E1 QSig.
It also includes:
- Automatic Call Distribution
- Call Event Applications
- Recorded Voice Announcement
- Interactive Voice Response
Redundant
The console can be configured for full redundancy with "hot-standby" equipment. This ensures the highest levels of system integrity and reliability that are so crucial in a mission-critical environment.
Suitable for large or small operations
The size of the system can range from a few dispatchers operating in a fixed or mobile environment to 100+ operators that are centrally located or distributed across multiple communication sites. Communication facilities located in different geographical areas can be networked to provide distributed switching and wide-area control. This improves efficiency and operational effectiveness and provides maximum security and reliability.
The System Capabilities
- PABX access.
- PSTN access.
- Autocall routing.
- Automatic Call Distribution.
- VoIP.
- Embedded HTML/PDF browser.
- Hotlines, intercom, and public address.
- Trunked radio interfaces and protocols.
- Network (LAN/WAN) interfaces and protocols.
- Patching and conferencing.
- Paging.
- Selective calling (SELCAL).
- Open data architecture to support third-party developers.
- Digital data telemetry.
- Control of Closed-circuit television (CCTV).
- Web streaming video for CCTV.
- Alarm monitoring.
- Channel monitoring.
- Voice logging.
- Recorded voice announcement.
- Interactive voice response.
- Remote control and management.
